Часто задаваемые вопросы

The treatment cost covers surgical fees, doctor’s fees, lab tests, medication, and room charges.

Yes, during your hospitalization, one attendant can stay with you in a single room at no additional cost. Complimentary food and accommodation for the attendant are provided.

Please bring all previous medical reports, including X-rays, MRI, CT scans, ultrasound images, blood investigation reports, and discharge summaries (if available).

We prioritize minimal waiting time for our patients. Investigations are scheduled promptly after admission under the treating doctor.

We help you obtain the necessary Medical Visa Invitation Letter from your chosen hospital. Once you share your passport copies, we will ensure you quickly receive the official documents required for your Medical Visa and e-Visa applications. Please note that the final visa application must be submitted by the patient or their representatives.

Yes. Our team coordinates airport pickup on arrival and drop-off after discharge or at the end of your stay, as part of your ground logistics package. Transfers are arranged to and from your hospital or accommodation within [city] limits, with reasonable adjustment for flight timing.
For exact transfer details and any additional trips beyond the standard pickup/drop, please check with your Wellaaro coordinator during planning.

Before your treatment, you will receive an estimated treatment cost from the selected hospital. Most hospitals require an advance deposit before admission. If your final bill is lower than the deposited amount, any eligible refund will be processed by the hospital as per its policies. Wellaaro assists you throughout the process to ensure you understand the payment requirements and avoid unexpected surprises.

Yes, we can recommend nearby affordable guesthouses, typically located within a 5-15 minute drive or walk from the hospital.

Living expenses can often be reduced by choosing clean and budget-friendly accommodation near the hospital. For longer stays, serviced apartments or accommodations with kitchen facilities may offer better value and help lower daily expenses. Wellaaro can help you explore suitable options based on your budget and preferences.

Medical tourism is the practice of traveling to another country to receive medical care. People choose medical tourism for different reasons, depending on their healthcare needs and personal circumstances. Some of the most common reasons include:

Access to Specialized Care – Certain treatments or advanced medical services may not be readily available in a patient's home country.
Experienced Specialists – Patients may seek hospitals and doctors with extensive expertise in specific procedures or complex medical conditions.
Affordable Treatment – In many cases, patients can access high-quality medical care at a lower overall cost, even after considering travel and accommodation expenses.
Shorter Waiting Times – Traveling abroad may allow patients to receive treatment sooner than they would through healthcare systems with long waiting lists.
Advanced Medical Technology – Some destinations offer access to modern medical facilities, advanced equipment, and internationally recognized hospitals.
Privacy and Convenience – Some patients prefer receiving treatment abroad for greater privacy or to combine their medical journey with recovery in a different environment.

At Wellaaro, we help international patients make informed decisions by providing hospital comparisons, treatment guidance, travel support, and coordination throughout their medical journey.

Wellaaro is a medical tourism coordination platform that helps international patients explore treatment options in India with confidence. We provide guidance throughout the medical journey, including understanding treatment options, comparing suitable hospitals, connecting with healthcare providers, and assisting with travel planning and pre-arrival coordination.

Our goal is to help patients make informed decisions by providing transparent information, personalized support, and reliable assistance before, during, and after their treatment journey.

Please note: Wellaaro is not a hospital or healthcare provider. Medical treatment is provided by licensed hospitals and qualified healthcare professionals.

Choosing the right hospital and doctor is an important decision. We encourage every patient to do their own research before proceeding with treatment.

Wellaaro can help you by providing available information about hospitals and specialists, including their experience, areas of expertise, accreditations, and other publicly available details. We also encourage patients to review official hospital websites, doctor profiles, patient testimonials, and internationally recognized accreditations before making a final decision.

Our role is to help you make an informed choice by providing transparent information and guidance throughout the decision-making process.

Please note: The final choice of hospital and doctor always remains with the patient.

Wellaaro helps you make an informed decision by understanding your medical condition, treatment goals, budget, and personal preferences. Based on this information, we help you compare suitable hospitals and specialists, explain the available options, and provide transparent information to support your decision.

We also encourage patients to independently review hospital websites, doctor credentials, accreditations, and patient reviews before making a final choice.

Wellaaro can assist patients seeking information and coordination for a wide range of medical specialties in India, including:

Cardiology
Orthopedics & Joint Replacement
Neurology & Brain and Spine Care
Urology
Oncology (Cancer Care)
Dentistry
Preventive Health Check-ups

If your required treatment is not listed, you are welcome to contact us. We will do our best to understand your needs and explore suitable treatment options with you.

Please note: Certain treatments, such as organ transplantation, are subject to Indian laws, medical eligibility criteria, and hospital policies.

Getting a treatment cost estimate is simple. Submit your inquiry through our website or contact us with your medical reports and a brief description of your condition.

Our team will review the information and help coordinate with suitable hospitals to obtain an estimated treatment cost, where possible. The estimate provided is based on the information available at the time and may change after the treating doctor conducts a detailed evaluation or additional investigations.

Please note that the final treatment plan and cost are determined by the hospital and the treating doctor.

Patient safety and informed decision-making are our priorities. When helping patients explore treatment options, Wellaaro considers publicly available information such as hospital accreditations, specialist qualifications, experience, available facilities, and internationally recognized quality standards whenever applicable.

We also encourage patients to independently review official hospital websites, doctor credentials, patient reviews, and accreditation details before making a final decision.

While Wellaaro provides guidance and information to support your decision, the final choice of hospital and treating doctor always remains with the patient.

Yes. Wellaaro can provide guidance and assistance with planning your medical journey, including accommodation options near your chosen hospital, local transportation information, and other essential travel-related arrangements. We aim to make your medical trip as smooth and comfortable as possible by helping you prepare before you arrive in India.

Please note that the availability of specific services may vary depending on your destination, treatment plan, and individual requirements.

Most leading hospitals in India have English-speaking doctors and international patient support teams. If language assistance is required, many hospitals can arrange interpreter services for selected languages, subject to availability and applicable charges.

Wellaaro will help you understand the available communication support options and guide you throughout your medical journey to ensure a smoother experience.

Visa and travel requirements depend on your country of residence and nationality. In most cases, international patients traveling to India for treatment may need a Medical Visa, while accompanying family members may require an Medical Attendant Visa, subject to the applicable government regulations.

Wellaaro can provide general guidance on the required documents and help you understand the medical visa process. If required, we can also assist you in coordinating with the selected hospital regarding supporting medical documents or invitation letters, where available.

Please note that visa approval is solely at the discretion of the relevant immigration authorities, and applicants should always verify the latest requirements with the nearest Indian Embassy or Consulate before making travel arrangements.

Booking a consultation is simple. Submit your inquiry through our website or contact us with your medical reports and a brief description of your condition.

Based on your medical needs, Wellaaro will help coordinate with suitable hospitals to arrange an appointment or online consultation, subject to the hospital's availability and policies. We will also guide you through the required documents and the next steps to help make the process as smooth as possible.

Please note that appointment confirmation and consultation schedules are subject to the hospital's and specialist's availability.

Wellaaro does not charge patients for submitting an inquiry or receiving initial guidance. Our goal is to help you explore suitable treatment options, understand the process, and make informed decisions.

The cost of medical treatment, consultations, hospital services, travel, accommodation, and any other third-party services is charged separately by the respective service providers. Any applicable charges will be communicated transparently before you proceed.

Yes. Wellaaro aims to support patients even after their treatment is completed. If needed, we can assist with follow-up coordination, help you communicate with your treating hospital regarding medical reports, and provide general guidance for post-treatment communication.

The availability of follow-up services depends on the hospital's policies, your treating doctor's recommendations, and your individual requirements.

To help hospitals provide a preliminary treatment opinion and estimated cost, you may be asked to submit the following documents:

Medical reports and diagnosis
Recent laboratory test results
CT, MRI, X-ray, or other imaging reports (if applicable)
Previous treatment records or discharge summaries
A list of current medications
A brief description of your current symptoms and medical history
Passport copy (if required by the hospital)

Providing complete and accurate medical information helps the treating hospital review your case more effectively and prepare a more reliable preliminary treatment plan and cost estimate.

Please note that the final treatment plan and cost are determined by the treating doctor after reviewing your medical records and, if necessary, conducting an in-person evaluation or additional investigations.

Wellaaro values your privacy and is committed to handling your personal and medical information responsibly. Any information and medical documents you share with us are used only to help coordinate your inquiry and communicate with the hospitals or healthcare providers you choose.

We do not share your personal information with third parties unless it is necessary for your requested services or required by law. We also take reasonable measures to protect your information from unauthorized access or misuse.

For more details, please refer to our Privacy Policy.

Payment methods and policies vary depending on the hospital. Most hospitals accept one or more of the following payment options:

International bank transfer (Wire Transfer)
Credit or Debit Cards (subject to hospital acceptance)
Cash payments, where permitted by applicable regulations
Other payment methods accepted by the hospital

Some hospitals may require an advance deposit before admission or treatment begins. Wellaaro will help you understand the hospital's payment requirements in advance so you can plan accordingly.

Please note that international bank transfers may take several business days to process, so patients are advised to complete payments well before their scheduled admission whenever possible.

It depends on your health insurance provider and the terms of your policy. Some international health insurance plans may cover medical treatment received abroad, while others may not or may require prior approval.

Before planning your medical trip, we recommend contacting your insurance provider to confirm:

Whether treatment in India is covered
Which hospitals or treatments are eligible
Any pre-authorization requirements
The reimbursement or direct billing process

If required, Wellaaro can help you obtain the medical documents or treatment estimates that your insurance provider may request.

• One trusted point of contact from your first inquiry to your return home

• Independent guidance focused on your needs, not hospital incentives

• Carefully selected hospital options matched to your diagnosis, budget, and treatment goals

• Medical case assessment before hospital recommendations

• End-to-end coordination including appointments, medical visa support, travel, accommodation, and follow-up assistance

• Clear communication and support throughout your treatment journey

Finding a hospital from another country can be overwhelming. We help you compare suitable options based on your diagnosis, treatment goals, budget, and personal preferences, so you can make a more informed decision.

Yes. From your first inquiry to your return home, Wellaaro serves as your dedicated point of contact, helping coordinate appointments, travel arrangements, accommodation, and treatment-related communication.

Medical costs can vary between hospitals and treatment plans. We help you understand and compare available options, providing greater transparency so you can make decisions with confidence.

When questions or unexpected situations arise, you won't have to navigate them alone. Our team is available to assist with coordination, communication, and practical support throughout your treatment journey in India.

-Compare multiple hospital options in one place
-Receive personalized treatment planning support
-Get assistance with medical travel and logistics
-Avoid spending time contacting multiple hospitals individually
-Make informed decisions with independent guidance

"Wellaaro helps to reducing confusion and helping international patients make the right treatment decision."